This idea is based on my experience at Golf Club of Tennessee. At the club, the employees know my name and greet me by it. It makes me feel welcome and want to be at the club. The secret is that they post pictures and bio information of the members who will be there that day in the employee areas.
The application is for restaurants such as Brick Tops that have regular visitors to capture information on their guests. For example, Jim Beckner walks in with two investors from NY. Everyone greets Mr Beckner by name and takes the three to his favorite seat and his favorite waitress. Jim feels good and his guests are impressed.
Capturing the information can be a designed process for the host and waiters. Key is a picture of the guest. From the picture, the waiters and waitresses can then quickly recognize the guest.
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